Our commitment to fair and transparent refund practices for your peace of mind.
At MyMBill, we strive to provide the best billing software experience for your business. We understand that sometimes things don't work out as expected, and we want to ensure a fair and transparent refund process.
This Refund & Cancellation Policy outlines the terms and conditions under which you may request a refund for your MyMBill subscription or any related services. Please read this policy carefully before making a purchase.
Our Promise: We offer a 7-day money-back guarantee on all new subscriptions. If you're not satisfied with MyMBill within the first 7 days, we'll refund your payment in full – no questions asked!
Your eligibility for a refund depends on several factors including the type of subscription, timing of the request, and usage of the service.
You are eligible for a 100% refund if:
You may receive a prorated refund if:
Refunds are NOT provided in the following cases:
Refund policies vary based on your subscription plan:
| Plan | 7-Day Guarantee | Prorated Refund | Maximum Refund Period |
|---|---|---|---|
| Free Trial | N/A | N/A | N/A |
| Monthly (₹499) | ✓ Full refund | ✓ Days 8-15 | 15 days |
| Quarterly (₹1,299) | ✓ Full refund | ✓ Days 8-30 | 30 days |
| Half-Yearly (₹2,499) | ✓ Full refund | ✓ Days 8-30 | 30 days |
| Annual (₹4,499) | ✓ Full refund | ✓ Days 8-30 | 30 days |
| Lifetime (₹14,999) | ✓ Full refund | ✓ Days 8-45 | 45 days |
For eligible prorated refunds, the amount is calculated as:
Refund Amount = (Unused Days / Total Days) × Amount Paid × 0.75
Note: A 25% administrative fee is deducted from prorated refunds to cover payment processing and account setup costs.
The following items and services are NOT eligible for refunds under any circumstances:
Important: If you purchased a bundle that includes non-refundable services, only the subscription portion may be eligible for refund. Non-refundable components will be deducted from any refund amount.
You can cancel your subscription at any time through:
Cancellation request received and confirmed via email
You continue to have full access to all features
Software reverts to limited/free mode
Cloud data backup may be deleted (local data remains)
Account may be permanently deactivated
Cancellation means you stop future payments but keep access until the current period ends.
Refund means you request money back, which typically ends your access immediately.
Tip: If you're not sure about continuing, cancel your subscription to prevent auto-renewal while keeping access until the end of your paid period. You can always resubscribe later.
Email refund@mymbill.com with your account details and reason
Our team reviews your request within 24-48 hours
You receive an email with approval or explanation
Approved refunds processed within 5-7 business days
Please include the following in your refund request:
Upon approval:
| Stage | Timeline | Details |
|---|---|---|
| Request Acknowledgment | Within 24 hours | You receive confirmation that we received your request |
| Review & Decision | 1-3 business days | Our team reviews eligibility and makes decision |
| Refund Initiation | 1-2 business days | Refund is processed through payment gateway |
| Bank Processing | 5-10 business days | Depends on your bank and payment method |
| Total Time | 7-15 business days | From request to money in your account |
Note: Business days exclude Sundays and Indian public holidays. International payments may take additional 5-7 days due to bank processing times.
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit Card | Original card | 5-7 business days |
| Debit Card | Original card | 5-10 business days |
| UPI | Original UPI ID or bank account | 3-5 business days |
| Net Banking | Original bank account | 5-7 business days |
| Wallets (Paytm, etc.) | Original wallet | 2-5 business days |
| NEFT/RTGS | Bank account | 3-5 business days |
| International Cards | Original card | 10-15 business days |
If the original payment method is unavailable (closed account, expired card), we can process refund to:
Please provide valid documentation for alternative refund methods.
If you experience technical issues that prevent you from using the software:
If your business closes permanently:
In case of serious illness or emergency:
If you were charged twice for the same subscription:
If your card/account was used without authorization:
Fraud Warning: Filing false refund claims is considered fraud and may result in legal action. We maintain records of all transactions and usage data.
Generally, no. Refunds after 30 days are only considered in exceptional circumstances such as major technical issues or documented emergencies. Contact our support team to discuss your situation.
Your local data remains on your device even after a refund. However, cloud backup access will be terminated. We recommend exporting all data before requesting a refund.
Feature changes alone don't qualify for refunds. However, if a critical feature you rely on is removed, contact us within 7 days of the update for possible accommodation.
Yes, you have 3 days after an auto-renewal charge to request a refund if you didn't intend to renew. The account must not have been actively used after renewal.
Yes, with approval, you can transfer your subscription to another business/person. Contact support for the transfer process. Note: Lifetime licenses are non-transferable.
If your refund hasn't arrived within the stated timeframe, check with your bank first. Then contact us with your refund reference number, and we'll investigate immediately.
Yes, you can resubscribe at any time. However, the 7-day money-back guarantee only applies once per customer. Subsequent subscriptions follow standard refund policies.
Yes, the full amount including GST is refunded. We'll also issue a credit note for your tax records.
For refund requests or questions about this policy, please contact our support team:
Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
Customer Satisfaction Guarantee: Your satisfaction is our priority. If you're not completely happy with MyMBill, we'll work with you to make it right – whether that's resolving issues, providing additional training, or processing a fair refund.
Policy Updates: This policy may be updated from time to time. We will notify you of any significant changes via email. The latest version is always available on our website.